SHIPPING POLICY

All our products are either wrapped in tissue and presented in a complimentary ANTORINI gift box or placed in a cloth dust bag. We then safely pack all your purchased items in a dispatch box or padded envelope, ready for delivery.

All our deliveries are made by our carrier, DHL. Some international destinations can benefit from next business day delivery, provided that the order is cleared before 12noon (Prague, CZ, time) on a business day, but most may need 2 days or more. A business day is generally Monday to Friday, excluding bank holidays, but local variations may apply. Weekend delivery and timed delivery slots are not yet available with our carrier. In any event, delivery times are given as estimates from the time of pick-up and we cannot be held responsible for minor delays. You will be notified when the parcel leaves our premises and the estimated delivery time starts then.

Please note that our carrier requires a signature upon delivery. If nobody is available at the point of delivery and a signature cannot be obtained they will leave a card, giving instructions for re-delivery. Please note that, due to local language barriers, we cannot give delivery instructions for international deliveries, other than the recipient’s name, address and telephone number. Please make sure these are as clear and complete as possible.

DELIVERY CHARGES

The cost of delivery will appear on your shopping list only when you have entered your delivery details. The cost is for one dispatch, regardless of the size and number of items chosen and is based on the following: 


DESTINATION & RANGE ESTIMATED DELIVERY TIME COST
  • EU: Austria, Czech Republic, Germany, Hungary, Poland, Slovakia
DHL Shipping    €0.00 – €140.00 1-2 days €8.00
DHL FREE Shipping    €141.00 and up 1-2 days Free
  • EU: Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Latvia, Malta, Monaco, Portugal, Romania, Slovenia, Spain, Sweden 
DHL Next day Shipping    €0.00 – €49.00 1-3 days €18.00
DHL Next day Shipping    €50.00 – €92.00 1-3 days €12.00
DHL Next Day Shipping   €93.00 – €179.00 1-3 days €6.00
DHL Next Day FREE Shipping    €180.00 and up 1-3 days Free
 
  • EU: Belgium, France, Ireland, Italy, Luxembourg, Netherlands, United Kingdom
DHL Express Shipping    €0.00 – €59.00 1-3 days €15.00
DHL Express Shipping    €60.00 – €93.00 1-3 days €9.00
DHL Express Shipping    €94.00 – €159.00 1-3 days €6.00
DHL Express Shipping    €160.00 and up 1-3 days Free
  • Albania, Andorra, Belarus, Bosnia And Herzegovina, Faroe Islands, Gibraltar, Iceland, Isle Of Man, Jersey, Kosovo, Liechtenstein, Macedonia, Republic Of, Moldova, Republic of, Montenegro, Norway, San Marino, Serbia, Switzerland, Turkey, Ukraine
DHL    €0.00 – €50.00 2-5 days €30.00
DHL    €51.00 – €130.00 2-5 days €20.00
DHL    €131.00 – €199.00 2-5 days €15.00
DHL    €200.00 – €280.00 2-5 days €9.00
DHL FREE Shipping    €281.00 and up 2-5 days Free
  • USA: Canada, Mexico, United States
DHL    €0.00 – €55.99 1-2 days €30.00
DHL    €56.00 – €100.99 1-2 days €20.00
DHL 2 Days    €101.00 – €199.99 1-2 days €8.00
DHL FREE Shipping    €200.00 and 260.99
DHL Shipping               €270.00 and up




1-2 days
1-2 days

€4.00
Free

 


The delivery times shown above are shown from the moment the parcel has been collected by the carrier and are estimates only. In no way can we guarantee these shipping times, they are shown here only to give you an indication of the possible delivery times.

FORCE MAJEURE

There may also be occasional delivery restrictions to certain countries, due to political or economic restrictions or natural disasters. Should your order be affected and DHL cannot deliver the goods, we will notify you immediately and endeavour to find a suitable alternative. If no alternative is possible then your order will have to be cancelled or put on hold for you to pick up from our head office.

Whenever possible, you will be notified by e-mail when your order has been cleared for despatch.

CUSTOMS

We endeavour to ship all our international parcels Delivered Duty Paid (DDP), which means we will pay any customs import duty on your behalf, at no extra cost, except in the rare occasions and in some destinations where specific customs rules prevent the shipper from doing so. We will deal with these exceptions on a case-by-case basis. Please also note that the recipient may be contacted by local customs offices to help clear the goods.


Please also note that customs clearance procedures may delay the delivery of your goods, especially if your local customs office or any other representative has difficulties getting in touch with the recipient of the parcel.

To ensure smooth delivery, please make sure the delivery contact details are accurate and the recipient is expecting the parcel.

If you are sending the parcel to a third party, for example as a gift, please note that they will be responsible for clearing the goods through customs. Please ensure they are made aware of this and that the delivery details, especially the telephone number, are theirs and not yours.

IF YOU WISH TO CONTACT OUR CUSTOMER SERVICES TEAM THEN PLEASE DO NOT HESITATE TO GET IN TOUCH:  
CONTACT US