Goods returned within 14 days
Even though we strive to deliver goods and services to your complete satisfaction, sometimes you may need to return your goods. You may do so within 14 days without specifying any reason for the return. In such a scenario, we shall try to resolve everything as quickly as possible so that you do not have to wait longer than necessary (claims are usually resolved within a few days).
Should you return the goods within 14 days without specifying any reason, we recommend wrapping the goods thoroughly using a sturdy box and cushion the product with bubble wrap or paper to prevent damage during shipping.
Send the package to our business address:
LUSSOLIBE Milano SE
ANTORINI
Na Parkánech 394/6
390 01 Tábor
Czech Republic
We recommend insuring the package for the value of the goods. Please attach a written contract withdrawal form to your shipment. You will find the form HERE.
Customised goods cannot be returned without an explanation within the 14-day period (for example, when your initials are on the goods).
LUSSOLIBE Milano SE is not liable for defects caused by improper selection of goods or by rough handling or mechanical damage resulting from failure to observe the relevant instructions/manual or due to use of the goods contrary to the declared purpose, non-compliance with the treatment requirements or due to a failure to report a defect in a timely manner. In such cases, our liability may be reduced, and the situation may be qualified as a defect caused by the purchaser.
Do not forget to enclose the written contract withdrawal form with the return shipment. You will find the form HERE.
The option to return goods for no reason is only available to consumers, not to business entities.
LUSSOLIBE Milano SE, Petrská 1168/29, 110 00 Prague 1 – Nové Město, Company ID: 07145454, File No.: H 2135 maintained by the Municipal Court in Prague, hereby issues these
CONTRACT WITHDRAWAL INSTRUCTIONS
You have the right to withdraw from a purchase contract without giving a reason within 14 days. In order to exercise your right to withdraw from the contract, you must notify LUSSOLIBE Milano SE of your decision by providing a clear statement of your intentions. You may use the enclosed contract withdrawal form, but using this form is not mandatory. However, it is important that you provide all legal information and facts that such withdrawal requires.
Consequences of contract withdrawal
Should you withdraw from the contract, we shall return all payments received from you without undue delay but no later than within 14 days of the day we were informed about your decision to withdraw from the contract. This return also includes shipping costs (except for additional costs due to the delivery method selected by you and which differs from the most economical and standard way of shipping offered by our company) We may withhold return of your payment until we receive the returned goods or until you demonstrate that you have sent the goods back to us, or whichever occurs earlier. To return your payment we shall use the same payment instrument that you used for the initial transaction, unless you explicitly specify otherwise. In no case shall you be encumbered by additional costs
Please refer to our Terms and Conditions for detailed instructions and contract withdrawal information.
Goods replacement and exchange
If you wish to replace your goods or if you wish to return the goods without giving any reason, please observe the 14-day period. Please print and fill out the contract withdrawal form and send it to our address together with the returned goods. Please specify which goods you wish to have the returned goods replaced with.
Send the package to our business address:
LUSSOLIBE Milano SE
ANTORINI
Na Parkánech 394/6
390 01 Tábor
Czech Republic
Your contract withdrawal request will be addressed and processed. If you also sent goods for replacement, the credit shall then be used to pay for your new order/goods.
You may only claim goods replacement within a 14-day period.
Yes, we will be happy to replace goods for commercial entities as well. However, the goods must be returned within the 14-day period. The returned goods must be new, unused, undamaged and must not show any sign of use. This also applies to gift packaging.
Goods that you have selected as the replacement for the returned goods must be of the same or higher value.
You cannot exchange goods which have been personalised, marked with your logo or your initials, or customised according to your instructions.
Claims
Should you claim defective goods, we recommend wrapping the goods thoroughly using a sturdy box and cushion the product with bubble wrap or paper to prevent damage during shipping. We recommend insuring the package for the value of the goods. To speed up the claim process, please attach the goods purchase receipt (invoice) and the completed Goods claim form. Please do not send the claimed goods using a cash-on-delivery method.
Send the package to our business address:
LUSSOLIBE Milano SE
ANTORINI
Na Parkánech 394/6
390 01 Tábor
Czech Republic
RECOMMENDATION:
Always insure the package properly. Should you send the package without proper insurance, please note that the carrier is not responsible for partial or entire loss of or damage to the shipment. It is in the best interest of the customer to send the claimed goods by a service that is covered by proper insurance, at least to the value of the shipped goods.
Please check the delivered goods carefully when accepting them from the carrier. Do not accept a shipment that shows signs of damage.
If the goods are damaged even though the package seems intact, it is necessary to inform the carrier or our company about it, based on the selected shipping method.
Claims relating to visible damage, such as broken goods, shall be reported within 24 hours after receiving the goods. Please call or email to inform us about the situation.
We recommend inspecting the contents of the shipment immediately upon accepting it from the carrier to make sure that the goods do not show any signs of damage or defects.
We recommend inspecting the contents of the shipment immediately upon accepting it from the carrier to make sure that the goods are complete and match the ordered type. If the delivery is incomplete or does not match the ordered goods, please let us know as soon as possible either by phone or by emailing a message to: customer.service@antorini.com
After notifying us about the incorrect shipment (in case of goods replacement), please return the incorrect goods as soon as possible to our company address. Please attach the Goods claim form to the shipment and specify that you have received incorrect goods which do not match the ordered type. Please specify what goods you are returning and which goods you expect to receive. If you are charged with an incorrect shipping cost, please write down the account number where you wish to receive your refund.
Please note that the goods shown in pictures may slightly differ from the actual goods in individual details due to the production series. These small differences do not constitute a reason to claim the goods.
No consumer rights may be exercised in relation to gifts which are provided free of charge. Such goods/gifts fulfil the conditions of a donation agreement.
If you submitted your claim as a consumer, your claim will be processed as soon as possible, but no later than within 30 days.
Costs related to the shipment of goods sent back to our company and then shipped back to you shall be covered if the following conditions are met:
- Your claim is approved and justified (for example, no defect caused by incorrect use, mechanical damage, etc., is claimed.),
- Please send your request to be reimbursed for the necessary shipping costs incurred in connection with the returned/claimed goods to the following email address customer.service@antorini.com
- Please attach a document demonstrating the cost (copy of the sales receipt, shipping document, etc.).
Only justified costs may be reimbursed based on the type of returned goods (shipping costs but no payment for taxi service, for example).
Any change in properties of the relevant goods or article that occurred during the guarantee period due to wear and tear, due to improper use, insufficient or inappropriate maintenance, natural modification of materials of which the article is made, due to any damage caused by the user or by a third party, or due to any other inappropriate intervention will not be considered as a defect.
Furthermore, we are not liable for the following defects:
a) defects which occurred due to unprofessional handling;
b) defects due to excessive wear and tear caused by unsuitable use;
c) defects which occurred due to exposure to harsh weather conditions (freezing temperatures, rain, snow, sunlight);
d) defects caused by the buyer or by a third-party other than the retailer during the acceptance process based on external events;
e) defects which occurred due to mechanical damage, modification or other intervention.
Do not forget to attach the Goods claim protocol to the return shipment. The form is available for download HERE.